Frequently Asked Questions
Everything you need to know about our handcrafted home goods and services.
Are your products truly handmade?
Yes, every item in our collection is meticulously crafted by skilled artisans. Because they are handmade, each piece features unique variations in texture and color, making your purchase one-of-a-kind.
How should I care for my handcrafted items?
Maintenance depends on the material. Generally, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals. Specific care instructions are included on the product page and inside your delivery package.
What is your shipping policy for fragile home decor?
We take extra precautions by using eco-friendly, reinforced packaging to ensure your items arrive safely. Orders are typically processed within 2-3 business days and include full tracking information.
Do you accept returns if a product doesn't fit my space?
We want you to love your home. If you are not satisfied, you can return your item within 30 days of delivery, provided it is in its original condition and packaging.
Can I request a custom design or size?
We often collaborate with our artisans for custom commissions. Please contact our support team with your specifications, and we will let you know if a bespoke version of the product is possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay for eligible purchases.